Refund Policy

Last updated: October 02, 2026

1. Refund Policy

We want you to be satisfied with PersonaAI. All payments for AI try-on credit packs and subscription plans are processed securely through Creem, our designated Merchant of Record. Due to the nature of digital services and credit packs, the following refund terms apply:

  • Credit Packs - Credit packs (e.g., Starter Pack $4.99 for 50 generations) are one-time purchases with 30-day validity. No refunds are provided once purchased.
  • Subscription Plans - Monthly/annual subscription fees are non-refundable after the billing period begins. You may cancel at any time to stop future charges.
  • Exceptional Circumstances - In exceptional cases, please contact support@personaai.com within 14 days of purchase.

To request a refund under this guarantee, please contact us within 14 days of your purchase.

2. How to Request a Refund

For exceptional refund requests:

  1. Email us at support@personaai.com
  2. Include your account email and the email address associated with your purchase
  3. Specify the reason for your refund request
  4. Wait for confirmation from our support team

Note: All payments are processed by Creem, our Merchant of Record. Creem handles all payment processing, tax compliance, and subscription management.

3. Refund Process

Once your refund request is approved:

  • Processing Time - Refunds are processed within 5-10 business days
  • Payment Method - Refunds are returned to the original payment method used for purchase
  • Confirmation - You will receive an email confirmation when the refund has been processed

4. Exceptions

Refunds are not available in the following circumstances:

  • Credit packs already redeemed or expired
  • Subscription charges after billing period has begun
  • Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
  • Purchases made through unauthorized resellers

Chargebacks through your bank will result in immediate suspension of your account.

5. Contact

For refund requests or questions about this policy, contact us at:

support@personaai.com

We typically respond within 24 hours.