1. Information We Collect
We collect the following information to provide and improve our AI persona services:
- Chat Logs - Conversations you provide to train AI personas
- Content Samples - Text content used to create your digital persona
- Voice Samples - Audio recordings used for voice cloning
- Account Information - Email, name, and billing details
2. How We Use Your Information
We use your information for the following purposes:
- Persona Training - Creating AI personas from your provided chat logs, content, and voice samples
- AI Responses - Generating responses using trained personas
- Service Improvement - Improving our AI models and platform functionality
- Account Management - Processing subscriptions and providing customer support
- Communication - Sending service-related notifications and updates
3. Data Sharing
We do not sell your personal data. We share your information only with:
- Creem - Our payment processor and Merchant of Record (MoR) for subscription management. Creem handles all payment processing, tax compliance, and subscription management on our behalf.
- DeepSeek AI - Our AI processing partner for persona training and response generation
- Service Providers - Email delivery, hosting infrastructure, and analytics
- Legal Authorities - When required by law or to protect our rights
4. Data Retention
Your data is stored permanently unless you actively request deletion:
- Permanent Storage - Your chat logs, content samples, and voice samples are retained as long as your account is active
- User Deletion - You can request complete deletion of your data at any time by contacting support@personaai.com
- Deletion Process - We will remove or anonymize your data within 30 days of your request
5. Your Rights
You have the following rights regarding your data:
- Access - Request a copy of all data we hold about you
- Export - Export your data in a machine-readable format
- Delete - Request permanent deletion of your account and all associated data
- Object - Object to specific processing activities
To exercise these rights, contact us at support@personaai.com